The District Nurses

Empowering Transformation Through Partnership

For 129 years, The District Nurses has been delivering vital healthcare services to Tasmanians in their homes and communities. 

With a dedicated workforce delivering home care services, it was essential to have IT systems that supported efficient work practices. However, facing outdated systems and limited internal capacity, they turned to Ignite for support.

Challenge: Legacy Systems Holding Back Progress

Confronted with outdated and inefficient IT systems, The District Nurses sought a fresh perspective to modernise and streamline their digital infrastructure. They sought a partner who could not only guide them through a full systems review but also empower their internal team along the way.

“We were grappling with complex IT challenges that hindered the business’s ability to move forward.  We also wanted to create a workplace that staff enjoyed engaging with technology to improve how they deliver services.  We did not have the internal capacity to manage a full systems review and implementation, so we engaged Ignite to partner with us”
— Alison Oakes, The District Nurses

Solution: Structured Discovery, Strategic Clarity

Ignite began with a comprehensive discovery and scoping phase, identifying gaps and defining clear, criteria-driven assessments for choosing new systems. The result was clarity and confidence: a decision-making framework aligned with the organisation’s strategic goals.

When The District Nurses later merged with another organisation, they re-engaged Ignite to lead the transition to a unified client management system—and to pick up the original transformation roadmap with renewed purpose.

“The experience was excellent.  Ignite completely guided a systematic process that made it very easy to make an informed decision.”

Impact: Capability, Confidence, and Clear Direction

Over 18 months, Ignite worked closely with The District Nurses’ senior leadership and broader team to deliver change with minimal disruption. The engagement wasn’t just about systems—it was about capability.

“They supported our senior managers during a very busy time. They shared their expertise, knowledge and built capability that helped our team feel confident to continue the implementation and change management as part of their business-as-usual tasks.”

By the end of the engagement, The District Nurses had achieved a key strategic goal to have robust, modern systems. More importantly, they were equipped with a clear future plan and the internal capability to keep progressing.

“Ignite helped us achieve our strategic goals to have robust systems. We wouldn’t have been able to do that in the timeframe without their help.”

A Trusted Partner in Transformation

Professional, adaptable, and deeply collaborative, Ignite proved to be more than a service provider—they were a trusted partner.

“They’re a sensational bunch—delightful and easy to deal with. They’ve contributed so much to the business and the people of the business and left us in a far better position to move forward with contemporary systems so we can focus on continuing to provide home care services to the community with improved efficiency”